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Troubleshooting Fit by Wix App: A Step-by-Step Guide



Learn how to troubleshoot the Fit by Wix app with our comprehensive guide. Follow these steps to resolve issues on Android and iOS devices and get back to your fitness journey.


For Android Devices


  1. Delete and Reinstall the App:


  • Long press the app icon on your device's home screen.

  • Tap App Info.

  • Select Uninstall.

Head to the Google Play Store, search for "Fit by Wix", and reinstall the app.


2. Clear Cache:


  • Long press the app icon on your home screen.

  • Tap App Info.

  • Select Storage and cache.

  • Tap Clear cache.


3. Log Back In:


  • Open the app.

  • Log back in using your Wix account credentials.


For iOS Devices


  1. Delete and Reinstall the App:

  • Go to your home screen.

  • Press and hold the app icon until it jiggles.

  • Tap the X to delete the app.

  • Open the App Store, search for "Fit by Wix", and reinstall the app.


2. Clear Safari Cache:


  • Go to Settings.

  • Scroll down and tap Safari.

  • Tap Clear History and Website Data.


3. Log Back In:


  • Open the app.

  • Log back in using your Wix account credentials.


Here's the Video of What You Should See on the App After Troubleshooting


After following the troubleshooting steps, your Fit by Wix app should function smoothly. Check out this video to see what you should expect on the app once everything is working correctly:




Additional Steps If the Issue Persists


If you've followed the above steps and are still facing issues, we might need a bit more information to help diagnose the problem:


  1. Device Information:

  • Manufacturer, model, and operating system of your mobile device (e.g., Apple iPhone 6s, Samsung Galaxy S4).

2. Connection Type:

  • Type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection).

3. App Version:

  • Which version of the Fit by Wix app you are using.


This information will assist our support team in pinpointing the issue and providing a more targeted solution.


We hope these steps help you get the Fit by Wix app back in working order. If you continue to experience problems, don’t hesitate to reach out to us with the detailed information mentioned above. Your fitness journey is important, and we're here to support you every step of the way!


Feel free to contact us anytime for further assistance at infor@fitandnu.com. Happy workouts!

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